Windows 8.1 Update Problem

Discussion in 'Windows 8 Support' started by sheckddos, May 14, 2014.

  1. sheckddos

    sheckddos

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    Good morning everyone.

    I have a desktop computer, specifically a HP Pavilion p6-2302el with Windows 8.1.
    The problem is that every time that I try to upgrade to Windows 8.1 Update, when I restart, the monitor screen remains completely black; and every time I have to use a restore point to bring the computer as it was before the upgrade.

    I've already done all other updates, optional or not, and I left this Update for last.

    How can I fix it?
     
    sheckddos, May 14, 2014
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  2. sheckddos

    Trouble noob whisperer Moderator

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    Upgrade One for windows 8.1 is a pretty good size package and can take a while to "completely" complete.
    So, my first question would be...
    How long did you leave it at the black screen, before panic sets in?
     
    Trouble, May 14, 2014
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  3. sheckddos

    Shintaro Moderator

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    Was the Hard disk light on the computer, I think it's near the power button, still flashing before you switched it off?
     
    Shintaro, May 15, 2014
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