Windows 8.1 either Restarts instead of Shutting down or hang after Shutting down Inspiron 15z 5523

Discussion in 'Customization' started by AmgedIsmail, Aug 27, 2014.

  1. AmgedIsmail

    AmgedIsmail

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    So until now the hang on shut down isn't caused by hardware? Right?
    And this Windows Update could be the cause that laptop didn't actually shut down when I clicked Shut down? Right?

    And yes I am making a Portable Wi-Fi Hot spot from my Samsung Galaxy S2 because I am not using a DSL Internet right now due to overdue unpaid bills for the DSL. So I am using my Mobile Package to use Internet using my laptop.
     
    AmgedIsmail, Feb 10, 2015
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  2. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    It could always be a hardware issue. But it is most likely sleep which is controlled by the BIOS and the sleep settings in Device Manager so you turn that off first. Next you look at drivers; drivers cause the largest portion of BSODs, they are relatively easy to update, and they are provided free (with rare exceptions) by the manufacturer.
     
    TrainableMan, Feb 10, 2015
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  3. AmgedIsmail

    AmgedIsmail

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    Hello,
    What do you mean sleep settings in Device Manager?
    Well I have checked all the devices that have "Turn off this Device" function but I don't understand what this function does exactly!!

    Under Bluetooth, I have "Allow the computer to turn off this device to save power" enabled. See Photo 1

    Under Human Interface Devices I have all the three USB Input Device have the "Allow the computer to turn off this device to save power" enabled. See Photo 2

    Under Mice and other pointing devices I have HID-compliant mouse has the "Allow this device to wake the computer" enabled. See Photo 3

    Under Network adapters, I have these two have the "Allow the computer to turn off this device to save power" enabled. See Photo 4.

    And under Universal Serial Bus controllers, I have the two of Generic USB Hub and the three of USB Root Hub have the "Allow the computer to turn off this device to save power" enabled. See Photo 6

    So which one of these to untick it?
     

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    AmgedIsmail, Feb 11, 2015
  4. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    Change the Network Adapter, the HID-USBs, & the Generic-USBs so they do NOT sleep and see if things work better.
    Do not change the bluetooth "turn off" & the HID mouse "allow to wake"
     
    TrainableMan, Feb 11, 2015
  5. AmgedIsmail

    AmgedIsmail

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    So you mean I change Human Interface Devices uncheck "Allow the computer to turn off this device to save power"

    And Network adapters uncheck the "Allow the computer to turn off this device to save power"

    And Universal Serial Bus controllers uncheck the "Allow the computer to turn off this device to save power"

    Except for the Bluetooth and the HID mouse? Leave "Allow the computer to turn off this device to save power" for Bluetooth checked and also leave "Allow this device to wake the computer" for HID mouse checked? Is that what you mean?
     
    AmgedIsmail, Feb 11, 2015
  6. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    Correct, so your network card & USB devices will no longer sleep
    Your bluetooth will continue to sleep and your mouse will continue to wake the computer
     
    TrainableMan, Feb 11, 2015
  7. AmgedIsmail

    AmgedIsmail

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    Looks like your suggestion worked! :)
    It has been 5 days now and it shuts down OK without restarting or hanging.
     
    AmgedIsmail, Feb 17, 2015
  8. AmgedIsmail

    AmgedIsmail

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    Unfortunately! Laptop still restarts sometimes instead of shutting down, but I haven't experienced a hang on shut down nor laptop not turning on til now. I must thank you "TrainableMan" very much. :)
     
    AmgedIsmail, Mar 1, 2015
  9. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    you are welcome, I'm glad it is working better.
     
    TrainableMan, Mar 1, 2015
  10. AmgedIsmail

    AmgedIsmail

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    So bad. The problem hasn't gone yet. The laptop did hang on shut down today. Just after normal manual shut down. Power button is still lit and fan is spinning quick and I had to hold on the power button to shut it down. So there is nothing else than to say it is indeed a hardware's problem?!!

    Or could it still be that Windows 8.1 which is probably causing this issue?

    So bad!! :(
     
    AmgedIsmail, Mar 7, 2015
  11. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    Why do you think it was hung? Maybe it was just doing some updates etc. How long did you let it run before forcing a shutdown via the power button hold?
     
    TrainableMan, Mar 7, 2015
  12. AmgedIsmail

    AmgedIsmail

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    I am sure it hung because the screen is turned off and black. If it is doing updates I always see the screen is on and the word "Configuring Updates" is shown on screen. I think I left it for about 4 minutes.
     
    AmgedIsmail, Mar 7, 2015
  13. AmgedIsmail

    AmgedIsmail

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    OK let me tell you something.
    I use a pencil and a transparent papers that are used to draw maps. I put the paper over the screen and use a pencil very gently to copy a person's face and then I continue on drawing the face and body on my own.

    Can this be part of the cause laptop hangs on shut down???
     
    AmgedIsmail, Mar 7, 2015
  14. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    Tracing with the pencil could be bad for the screen if you aren't careful but should have absolutely nothing to do with shut down. If it is a touch screen it is designed for contact so it shouldn't be a big deal at all.

    Unfortunately I don't have any more ideas regarding why it doesn't shut down. It does sound like it is at least less frequent than before.
     
    TrainableMan, Mar 7, 2015
  15. AmgedIsmail

    AmgedIsmail

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    What do you mean by if I am not careful with the pencil?
    Yes it is a touch screen.

    So using the pencil gently and with careful should not harm the screen right?
    Also I am just as you said tracing over the transparent paper, NOT using the pencil directly on the screen.

    And does tracing with the pencil over the paper scratch the screen? or is it all right?
     
    AmgedIsmail, Mar 7, 2015
  16. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    A pencil is like running your fingernail over the screen; gently over the paper should be fine but don't push too hard and scratch the screen.
     
    TrainableMan, Mar 8, 2015
  17. AmgedIsmail

    AmgedIsmail

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    I see so how shouldn't I push too hard?
     
    AmgedIsmail, Mar 8, 2015
  18. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    I wouldn't recommend doing it at all but if you are going to do it then don't press hard.
     
    TrainableMan, Mar 8, 2015
  19. AmgedIsmail

    AmgedIsmail

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    I see. Thanks a lot.
    So, is there anything better and safer than the pencil?
     
    AmgedIsmail, Mar 8, 2015
  20. AmgedIsmail

    TrainableMan ^ The World's First ^ Moderator

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    A crayon maybe. It isn't something I ever gave much thought. It's a touch screen so it is made to take some abuse, but you shouldn't scratch a sharp fingernail over the screen and you don't want to poke it hard with a sharp pencil. I'm just saying be careful.
     
    TrainableMan, Mar 9, 2015
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