Windows 8.1 either Restarts instead of Shutting down or hang after Shutting down Inspiron 15z 5523

Discussion in 'Customization' started by AmgedIsmail, Aug 27, 2014.

  1. AmgedIsmail

    AmgedIsmail

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    Look at my screenshots below, I will describe in details what I have figured out but I hope what I have done didn't screw up my laptop.

    [​IMG]

    In this screenshot, I have turned off and turned on my laptop 35 times...

    You'll notice a correct mark beside the number, that means the laptop shut down successfully.

    For example, the first time, laptop shut down, (2) laptop shut down, (3) the third time, laptop shut down, etc... whereas the number marked by "x" that means laptop hanged on shut down...

    Notice the title at the top I type on the board when "Screen is off" I mean by screen is off that I let Windows turn off the display after 1 minute,

    Now I let Internet Download Manager turns off laptop after it finishes downloading, so it will turn off it while the screen (display) is turned off, so when the display is turned off, the 11th time, laptop hung on shut down, only power button and fan was running.... I have to hold the power button to shut it down..

    Now, see when "Screen is not turned off" and when IDM finishes downloading and shuts down laptop, I tested this 22 times as in the picture and laptop shut down successfully.

    [​IMG]


    Now look at picture number 2,

    I tested again when the "Display is turned off" and letting Internet download Manager turns off laptop when it finishes.

    In the first time, laptop restarted instead of shutting down, the 7th time it restarted instead of shutting down, and in the 14th time laptop hung on shut down..

    [​IMG]

    I read through internet that I can disable "Wake on Magic Packet" in Device Manager > Wireless and Lan...

    However, in the 17th time, laptop as well hang on shut down.

    [​IMG]

    Now, I set "Turn off the Display" to "Never" now the screen is not turned off, and when Internet Download Manager turns off the laptop, see, I tested this 30 times, laptop shut down successfully except for this in the 12th time it restarted instead of shutting down.

    [​IMG]


    I turned off laptop and turned it on 50 times this time but this time I didn't use IDM to turn it off nor I turn off the display, it is just normal shut down using the "Shut down" command in Windows 8.1

    See in the picture, in the 12th, 32nd and 37th times, laptop restarted instead of shutting down...

    Even the normal "Shut down" operation often causes windows to restart instead of shutting down and when Windows shuts down while display is turned off, it often hangs on shut down which can leads my CPU fan to wear out eventually if I am not using the laptop and sleeping that time...

    However, I am still unsure if laptop only hangs on shut down when display is off or no as I can't test this anymore because I have turned off laptop and on about 200 times in a day just to test this...

    However I am not going to "turn off display" if I am letting IDM to shut down windows when it finishes downloading, however it may restart Windows instead of shutting it down sometimes which is still a problem for me, if I am leaving laptop to download for about 10 hours and went to sleep say for 10 hours, the IDM restarted laptop so it will be 20 hours for laptop being on.... Do you think this is good for a system like mine???

    Inspiron 15z 5523 i7-3537U????!!!!

    And if you're going to say "DISABLE" "Turn on Fast startup" option.

    I have already done that, however laptop still restarts sometimes instead of shutting down and
    hangs on a black screen sometimes when it shuts down when display is turned off (Not 100% sure, it may even does hang when display is not even turned off).


    Look at this video, this is how laptop hangs after Windows Shuts down.

     
    Last edited: Aug 28, 2014
    AmgedIsmail, Aug 27, 2014
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  2. AmgedIsmail

    AmgedIsmail

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    What could be causing this?
    I think this hang problem occurs when laptop shuts down while Display is turned off.
    Because everyone says DISABLE "Turn on fast startup" option because it often causes this issue and that's because Windows 8 shuts down while display (screen) is turned off...

    If the option "Turn on fast startup" is enabled and then when you try to Shut down your laptop, your display (screen) will immediately turn off but the Power Button is still on, and sometimes your system will hang like this....

    And when the option "Turn on fast startup" is disabled. When I let Windows to turn off the display after sometime, I use IDM to turn off computer when done in Scheduler tab, note that it will turn off your laptop while Display is off (Remember when you made this in Turn off display after..." which is the same as when you shut down Windows 8 when the option "Turn on fast startup" is enabled, the screen is turned off while Windows is shutting down..

    So I presume the problem persists within Windows shutting down while Display is turned off..
     
    AmgedIsmail, Aug 28, 2014
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  3. AmgedIsmail

    Trouble noob whisperer Moderator

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    I actually have no idea what might be causing this.
    I will say that if your computer shuts down properly when you choose the shut down command from the shut down or sign out menu from right clicking the Windows Logo Key, then I suspect that the fault is likely that your Internet Download Manager is not compliant with the Windows 8.1 APIs, and is not issuing the shut down command properly.
    If it is only happening with this one particular software application then I would suggest taking the issue up with the software manufacturer.
     
    Last edited: Aug 28, 2014
    Trouble, Aug 28, 2014
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  4. AmgedIsmail

    AmgedIsmail

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    But why Windows restarts sometimes even in normal shut down operations?
    So when IDM shuts down laptop while screen is turned off, it may not issue the shut down operation correctly?

    So do you advise me to not let any application shuts down laptop and that I should turn it off in front of my own eyes in case something happened?

    But I am just wondering? Why the fan spin so so fast when laptop hangs after shut down. as in the video I posted.
     
    AmgedIsmail, Aug 28, 2014
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  5. AmgedIsmail

    AmgedIsmail

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    I am just wondering......
    Why the hell the laptop often hangs after Windows shuts down when the display is turned off??

    Now, I am testing my laptop to see if IDM will always shut down laptop completely when the Display is not turned off...
    I hope you understand me of what I mean by the Display is turned off.
    [​IMG]

    As you see, I set Windows to "Turn off the display" when plugged in after 1 minute.
    Now the display is turned off right?!
    Now, when I let Internet Download Manager to turn off laptop when it finishes downloading, SOME TIMES but not ALWAYS, laptop hangs on leaving the Power button lit and fan keeps running at full speed (So risky)...

    So IDM will turn off laptop while the display is turned off resulting sometimes in system hang not fully shut down...

    Remember, when people was advised to disable "Turn on fast startup".. because this also often causes this. Windows 8 first turns off the display and you still see the power button is still lit and you wait for about 10 seconds while the display is turned off, sometimes laptop will shut down and sometimes it will hang on as I described previously....

    So, do you think the issue isn't that you should turn off fast startup, but I think the bug is that when Windows 8 shuts down while the display is turned off...

    Do you really think this can be an issue in my laptop's hardware not able to shut down sometimes?

    But if it was a hardware problem, then why the laptop will always shut down normally if the display was not turned off?? or when I manually click "Shut down" from Power Menu in Windows?

    And that's why I am testing this, I will let IDM to shut down laptop automatically while the display is not turned off to see if it will hang someday.. If it doesn't, then the problem was indeed was when the display being turned off and Windows is shutting down..

    Next, I will try utorrent to automatically shut down PC while display is turned off, may it is the IDM but I don't think so because this problem of laptop hang when Windows shuts down while display is turned off is very identical when you enable "turn on fast startup" and you manually click "Shut down" then screen goes black for moments and then it's your luck laptop may shut down or it may hang.
     
    Last edited: Aug 30, 2014
    AmgedIsmail, Aug 30, 2014
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  6. AmgedIsmail

    AmgedIsmail

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    I was very happy for having this laptop for being an intel core i7 and a 2 GB NVIDIA card because my previous one was an i3..
    BUT this shut down issue let me down. :(

    I will be happy again if someone assured me that's not a hardware related bug or issue because everything else is perfect in the laptop.
     
    AmgedIsmail, Aug 30, 2014
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  7. AmgedIsmail

    AmgedIsmail

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    A message to Microsoft:

    Please please please, can you do a little bit work to release another version of Windows 8.1 and just before you release it please test it with this issue, shut down PC or laptop while the display is turned off (You can do this by letting a download app like IDM to automatically shut down pc when it finishes downloading, while the display is turned off) you have to test this several time and see if the device hang on sometimes not powering off but the screen is black..


    And please fix this in the next Windows release (Windows 9??) I hope and I wish you REMOVE this controversial "fast startup" feature, it causes many problems with many laptops and PCs and if the owner of the PC didn't notice that his laptop didn't actually shut down and left it at this point and slept, then his device would have wore out when he wakes up since the CPU fan runs very very fast when this issue happens. (I don't have any idea why this happens!!!!)
    Is it running a HEAVY graphics or CPU intensive game?? All is there is JUST the screen is black, power button is turned on, laptop is not actually shut down, so for which reason the CPU fan would be running so fast??!!
     
    Last edited: Aug 30, 2014
    AmgedIsmail, Aug 30, 2014
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  8. AmgedIsmail

    AmgedIsmail

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    Now this is SURE CRAZY!!!!

    The display was not even turned off!!!
    LED was closed.
    When IDM turned off laptop, it restarted instead..

    I checked the wake counts in Command Prompt but it was 0.
    I am also disabling Wake on Magic Packet and Wake on Pattern Match for both Wireless and LAN in Device Manager although I am not even using the LAN but using Wireless.

    So why this happens?
    This is just so annoying. I JUST WANT to safely shut down my damn laptop after IDM finishes downloading while I am away or sleeping BUT it turns out sometimes Windows is restarting so it will be on for the whole day which I don't want it to be.
     
    Last edited: Aug 30, 2014
    AmgedIsmail, Aug 30, 2014
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  9. AmgedIsmail

    AmgedIsmail

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    Well, I installed the Intel driver "GFX_Win7_8_8.1_64_10.18.10.3643" and the latest nVIDIA driver 340.52-notebook-win8-win7-64bit-international-whql and tested the issue, the computer restarts instead of shutting down still persists.

    After that, I uninstalled both the drivers and installed the latest Intel driver 10.18.10.3621 and the latest nVIDIA driver and the issue of laptop hang when laptop shuts down while display is off didn't appear til now. I tried to shut down the laptop and turn it off 21 times til now.

    Also I have a doubt in the battery because while it was charging, I got laptop restarts instead of shutting down two times in a row while display is off..

    Does the battery have to do with the shut down issues? or it doesn't matter?
     
    AmgedIsmail, Aug 30, 2014
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  10. AmgedIsmail

    AmgedIsmail

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    Can we say the issue really gone or it's just luck and this happens randomly?
     
    AmgedIsmail, Aug 30, 2014
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  11. AmgedIsmail

    Shintaro Moderator

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    Mate,

    I haven't read all your posts, but have you tried THIS.
    It is a full shutdown.

    Also I bet it is a software issue preventing the shutdown.
     
    Shintaro, Sep 3, 2014
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  12. AmgedIsmail

    AmgedIsmail

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    Windows shuts down but the laptop doesn't power down, fan blows so fast and power button is kept lit and it never shuts down unless I hold the power button to shut it off. This happens noticeable more often when I let IDM automatically shuts down laptop when done downloading (While the display is turned off in Windows..)

    OK I have read about that creating a shortcut for a Full shut down. Can I assign this short cut to IDM and test it?
     
    AmgedIsmail, Sep 4, 2014
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  13. AmgedIsmail

    Shintaro Moderator

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    Mate, create the shortcut. See if it will shutdown.
     
    Shintaro, Sep 4, 2014
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  14. AmgedIsmail

    AmgedIsmail

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    Thanks Shintaro,
    I created the shortcut
    I let IDM instead of turn off computer when done, I let it "Open the selected file when done" and then I let it open the Shut down shortcut.
    Is that right? And may it prevent the laptop hanging again?
     

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    AmgedIsmail, Sep 4, 2014
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  15. AmgedIsmail

    AmgedIsmail

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    OK I am going to try that out, while the display is turned off, I will let IDM always "Open the shutdown shortcut" and see if it hangs someday.

    If it did hang Shintaro, then the issue is that when Windows shuts down while the display is turned off which results sometimes in laptop doesn't power down......

    Remember, when you enable "Turn on fast startup" and many people complain about this issue because if they have this enabled and then when they shut down, the screen first immediately turns off and then you wait for about 15 seconds but then system sometimes doesn't power down at this point. See?! Similar to when IDM shuts down PC when the display is turned off.
     
    AmgedIsmail, Sep 4, 2014
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  16. AmgedIsmail

    Shintaro Moderator

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    mate,
    how did the shutdown go?
     
    Shintaro, Sep 4, 2014
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  17. AmgedIsmail

    AmgedIsmail

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    I still didn't try out the IDM.
    But...
    Now I disabled "Turn on fast startup"
    When I click on Shut down from Power Menu it shuts down normally and fine.
    But the issue I faced when using the IDM the past weeks is that when I set Windows to turn off the display and then let IDM to automatically shuts down pc when it finishes downloading, SOMETIMES but not ALWAYS, laptop hangs after the shut down not powering down..

    So next I am going to let IDM open that shut down shortcut to shut laptop down while I am setting the display to turn off as well to see if it will still hang sometimes, but this is going to take time since I am not going to turn on and off my laptop many times in a row anymore. I will try IDM once everyday to test.

    Does the PowerShare USB port have something to do with shut down sometimes?
    Because I also got a problem with my laptop, I am connecting my USB Logitech mouse in the USB PowerShare port and from time to time, the mouse suddenly automatically disconnects and stop working, I have to unplug it and plug it again for it to work... Why does this happen do you have any idea?
     
    AmgedIsmail, Sep 4, 2014
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  18. AmgedIsmail

    AmgedIsmail

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    But come on Shintaro.
    Isn't clicking "Shut down" from the Power Menu the same as creating this shortcut?
    And doesn't IDM when automatically turns off pc when done, it clicks the Shut down button or what does it do?

    So can giving IDM the order to open that shortcut file make a difference than giving it the order to shut down PC?
     
    AmgedIsmail, Sep 4, 2014
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  19. AmgedIsmail

    AmgedIsmail

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    Hello Shintaro.
    Which choice would you recommend me to keep testing in order to see if it's not a hardware issue?
    - Just use normal shut down operation by clicking "Shut down" from power menu everyday and see if it normally shuts down everyday.
    - Or use IDM to open that shut down shortcut when it finishes downloading while I am setting the display is turned off?
     
    AmgedIsmail, Sep 4, 2014
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  20. AmgedIsmail

    AmgedIsmail

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    Now, IDM wont shut down using the shortcut command, it shows this message.
     

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    AmgedIsmail, Sep 4, 2014
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