Hi, im new here, but yes, im kinda desperated. Let me tell you my problem:\n\nI have a Gateway laptop, i bought it with a preinstalled windows 8 (so, no, i didnt install it).\nA couple days ago, i tried to download a game, apparently way too heavy for the laptop. So after downloading this game,(which took hours and didnt even get the chance to open it) the laptop went to sleep. As soon as i moved the mouse, the laptop froze... ( i think i saw my antivirus before that, saying that my laptop got a virus in start.exe something im not sure but i dont think thats the problem).\n\nRestarted the laptop, and then is when i saw this blue screen with the Advanced options, with troblueshooting etc etc.. OK..I tried to factory reset it, so it would delete all my files, including the game i downloaded (i thought that was the main problem).\n\nSeems that when i was resetting the laptop, it stopped by itself at around 40%? I turned it back on.. now i DONT get to see advanced options ANYMORE. All i get is that blue screen with the : ( smiley and error 0xc000021a. \n\nTurned it off.. back on.. tried F8.. gives me 3 options: press enter and try again.. press F8 for start idk what, and ESC for the UEFI thing -.- \n\nF8, any of the 10 options it gives me, DONT WORK AT ALL.\n\nMy main question is.. what is NOT working?! Best buy charges me like 60$ that i dont have for a diagnose..\n\ni tried downloading a recovery disk on internet.. but the laptop says error: failure grub rescue or something like that error 0x1a708 in sector hd32.\n\ndid i delete the whole windows 8?!