Laptop very slow at opening folder, programs browser etc.

Discussion in 'Windows 8 Support' started by hudhud, May 20, 2015.

  1. hudhud

    hudhud

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    Hello everybody

    My laptop has become very slow compared to how it was when I bought it. Have ran a full scan (have Kaspersky and there were no threats) and have also ran a defragmentation through the c:\ properties, but it didn't help. It suddenly happened. Have uninstalled some programs but I still have the same problem.

    Thanks advance
     
    hudhud, May 20, 2015
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  2. hudhud

    Trouble noob whisperer Moderator

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    Perform a clean boot as described here https://support.microsoft.com/en-us/kb/929135/
    See if it behaves any better.
    You may also want to perform another Disk Defrag or two even on any and all drives and partitions.
    Control Panel\All Control Panel Items\Administrative Tools\Defragment and Optimize Drives
     
    Trouble, May 20, 2015
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  3. hudhud

    Shintaro Moderator

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    Hi,


    chkdsk (Check Disk) needs to be run on a restart so that the whole disk can be checked.


    1. Click on the Start button and type in cmd.
    2. In the list you will see cmd.exe.
    3. Right click on Cmd.exe and select "Run as Administrator"
    4. Type in the following chkdsk /r /f (See the image below)
    [​IMG]

    1. Type in Y and press enter.
    2. Reboot your computer. On the restart chkdsk will check the hard disk for errors.
    3. There will be an event logged.


    Event Viewer
    1. Press the Windows Key + R and type in eventvwr
    2. In Event Viewer click on Windows Logs -> Application.
    3. Right click on "Application" and select "Find"
    4. Type in "chkdsk" (without the quotes)
    5. When it finds the event, right click on the event and select Copy -> "Copy Details as Text" and paste it to the forum.


    Any questions, please don't hesitate to ask.
     
    Shintaro, Jun 4, 2015
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  4. hudhud

    hudhud

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    I'm doing this but it stays at 10%. It has been on 10% for a while now
     
    hudhud, Jun 4, 2015
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  5. hudhud

    Shintaro Moderator

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    Yep, sounds like you have disk problems. You need to leave it until it completes.

    Possible outcomes:

    All is good and everything works as it should.

    Or:
    You have bad sectors and the disk needs to be replaced (it will only get worse). If that happens I strongly suggest you back up your data immediately.

    Or:
    chkdsk was unable to repair the problem.
    There is only one reliable recovery software that I use.Spinrite. If there isn't anything on the disk that is valuable then just replace the disk. Otherwise you have to use disk recovery software and hope for the best.

    Hope this helps.
     
    Shintaro, Jun 4, 2015
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  6. hudhud

    Shintaro Moderator

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    Watch the hard disk light on the computer/laptop. If that is flashing then it is working. Are you able to locate this light on your computer / laptop?
     
    Shintaro, Jun 4, 2015
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  7. hudhud

    hudhud

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    Yes it's flashing but it's still on 10%
     
    hudhud, Jun 5, 2015
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  8. hudhud

    Shintaro Moderator

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    It may take a lot of time to fix the problem. Please let the computer do what it needs to do.
     
    Shintaro, Jun 5, 2015
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  9. hudhud

    jerryedwards

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    1. Click Start, type "MSCONFIG" (without the quotations) in the Search

    Bar and Press "Enter" to start the System Configuration Utility.

    2. Click the "Services" tab, check the "Hide All Microsoft Services"

    box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.


    Note: Clean Boot is a troubleshooting step. If some programs have been

    disabled, we can re-enable them later. If you see the System

    Configuration Utility, check the box of "Don't show this message" and

    then click "OK".
    if above steps can't fix your computer, you can try this,http://www.topdll.net/cat_F.html hope it can help you
     
    jerryedwards, Jun 5, 2015
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  10. hudhud

    hudhud

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    Have done as you said but it can't find chkdsk when I search for it. However, there are some errors and warnings
     
    hudhud, Jun 5, 2015
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  11. hudhud

    Shintaro Moderator

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    Was there anything that said about "Bad Sectors"?
     
    Shintaro, Jun 5, 2015
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  12. hudhud

    hudhud

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    Did it again and now it can find it, here is the result:


    Checking file system on C:
    The type of the file system is NTFS.
    Volume label is Windows8_OS.

    A disk check has been scheduled.
    Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    648192 file records processed. File verification completed.
    7172 large file records processed. 0 bad file records processed.
    Stage 2: Examining file name linkage ...
    790152 index entries processed. Index verification completed.
    0 unindexed files scanned. 0 unindexed files recovered.
    Stage 3: Examining security descriptors ...
    Cleaning up 49 unused index entries from index $SII of file 0x9.
    Cleaning up 49 unused index entries from index $SDH of file 0x9.
    Cleaning up 49 unused security descriptors.
    Security descriptor verification completed.
    70981 data files processed. CHKDSK is verifying Usn Journal...
    38794688 USN bytes processed. Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    648176 files processed. File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    193867061 free clusters processed. Free space verification is complete.

    Windows has scanned the file system and found no problems.
    No further action is required.

    932160511 KB total disk space.
    155650544 KB in 447888 files.
    256556 KB in 70982 indexes.
    0 KB in bad sectors.
    785167 KB in use by the system.
    65536 KB occupied by the log file.
    775468244 KB available on disk.

    4096 bytes in each allocation unit.
    233040127 total allocation units on disk.
    193867061 allocation units available on disk.

    Internal Info:
    00 e4 09 00 9b e5 07 00 63 57 0e 00 00 00 00 00 ........cW......
    28 04 00 00 86 00 00 00 00 00 00 00 00 00 00 00 (...............

    Windows has finished checking your disk.
    Please wait while your computer restarts.
     
    hudhud, Jun 5, 2015
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  13. hudhud

    Shintaro Moderator

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    Are you saying that you ran chkdsk again?
     
    Shintaro, Jun 6, 2015
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  14. hudhud

    hudhud

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    Yes, and I got the text i posted
     
    hudhud, Jun 6, 2015
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  15. hudhud

    Shintaro Moderator

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    The problem with running it again, is that the data was moved off any bad sectors. So running it a second time will not show the problems.

    If you know how to use something like Dropbox.com or mediafire.com you can save all the events from the Application section to a file and upload it to Mediafire or dropbox.

    eventvwr.jpg

    It would be best if you can zip (compress) the file first. A tutorial from Microsoft is HERE, if you need help.
     
    Shintaro, Jun 6, 2015
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  16. hudhud

    hudhud

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    Last edited: Jun 6, 2015
    hudhud, Jun 6, 2015
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