HP 15-f004wm Notebook - can not change resolution

Discussion in 'Hardware' started by Monroe Johnson, Jan 17, 2015.

  1. Monroe Johnson

    Monroe Johnson

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    I have an HP 15-f004wm Notebook running Windows 8.1. It originally came with 8.1 Standard but I wiped it and installed 8.1 Pro.

    I installed the graphics drivers from HP's site for my laptop, http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=...
    but the graphics drivers do not work. It shows Microsofts Basic Display graphics drivers in Device Manager.

    The only choices I have for the display setting are 800x600 and 1024x768(?) Both are ugly on this laptop.
     
    Monroe Johnson, Jan 17, 2015
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  2. Monroe Johnson

    Trouble noob whisperer Moderator

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    You may want to consider taking the time to install the rest of the device drivers listed on that page.
    Especially the chipset and maybe even the latest BIOS update. Even the utilities like the Support Assistant may help in resolving your issues.
    Sometimes things like the chipset driver will help Windows better identify connected hardware.
    AND
    Assuming you are able to do so at this point make sure that you catch up all your Windows Updates as well.
     
    Trouble, Jan 17, 2015
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  3. Monroe Johnson

    Monroe Johnson

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    I will take a look at that. I just installed drivers to satisfy the Device Manager. I believe I did the chipset but there may be more than one.
     
    Monroe Johnson, Jan 17, 2015
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  4. Monroe Johnson

    Trouble noob whisperer Moderator

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    You want to make sure that you have all the device drivers installed from that page so the computer can function as it was intended.
    In the case of any apparent duplicate drivers make sure to examine the date and version numbers and obtain the most recent (latest) one.
    SOURCE: http://h10025.www1.hp.com/ewfrf/wc/...&dlc=en&lc=en&os=4158&product=7280578&sw_lang=
    That's just for the chipset driver. The other intel drivers will likely be needed as well, even down to the "Storage" section "Intel Rapid Storage"
     
    Trouble, Jan 17, 2015
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  5. Monroe Johnson

    Monroe Johnson

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    Thank you for your help.
     
    Monroe Johnson, Jan 17, 2015
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  6. Monroe Johnson

    Trouble noob whisperer Moderator

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    Sure.... no problem. Especially since you are doing all the heavy lifting.
    I am interested in how it works out for you so......
    Please keep us posted.
    AND..... by the way,
    Welcome to the forum.
     
    Trouble, Jan 17, 2015
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  7. Monroe Johnson

    Monroe Johnson

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    I left the laptop at work so it will be Tuesday before I can work on it again. Thanks again
     
    Monroe Johnson, Jan 17, 2015
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  8. Monroe Johnson

    Monroe Johnson

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    I ended up buying recovery software from HP and using it for my driver issues. Case closed.
     
    Monroe Johnson, Jan 23, 2015
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  9. Monroe Johnson

    Trouble noob whisperer Moderator

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    That'll work too.
    Thanks for the follow up.
    Glad you're back in service now.
     
    Trouble, Jan 23, 2015
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