Can't find 2nd HDD after Windows 8 Pro upgrade

Discussion in 'Windows 8 Support' started by brianr, Nov 1, 2014.

  1. brianr

    brianr

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    I have 2 internal drives (1 x 250GB Hitachi; 1 x 500GB Western Digital)
    I was running 32 bit Windows Vista (on a 64 bit compatible PC)
    I upgraded to Windows 8 Pro 64 bit

    File Explorer now only shows the 1 x 250GB Hitachi drive and the CD/DVD drive

    Disk Management shows:
    Disk 0 Basic 465.76 GB Online Healthy (Recovery partition)

    Disk 1 Basic 232.88 GB Online 5.77GB Healthy (Active, Recovery partition)
    SW_Preload (C:)
    227.11 GB NTFS Healthy (Boot, page File, Crash Dump,
    Primary partition)

    CD-ROM 0 DVD (D:)

    Disk 1 has a Purple line across the top and the box is white
    Disk 0 has a Purple line across the top but the box is filled with angled lines

    If I right click on Disk 1 it gives me a drop down menu of choices
    If I right click on Disk 0 the only option is "help"

    Device Manager: The disks do not have any errors against them, However PCI Serial Port and PCI Simple Communications Controller have an error which is "The drivers for this device are not installed (Code 28)". When I select Search Automatically for Updated Drivers it does not find them (I am connected to the Internet)

    Please help ! :)
    Thank you
    Brian
     
    brianr, Nov 1, 2014
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  2. brianr

    Trouble noob whisperer Moderator

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    Hello Brian and welcome to the forum.
    You can't really "upgrade" from a 32 bit operating system to a 64 bit operating system.
    So..... given that, what you've done is a clean install.
    My immediate suggestion would be to go either, to you computer manufacturer's website, or your specific device manufacturer's website (motherboard, addon cards, etc.,) and obtain the latest drivers, including any BIOS update that may help your firmware get along better with Windows 8 Pro 64bit.
    Once you have all the appropriate 64 bit drivers installed especially the chipset drivers, see if that makes any difference with your issue.
    I am hoping that you didn't end up with your system reserved partition on one drive and your operating system on the other,
    If you can provide an image (windows snipping tool) of the actual Disk Management Console it may help with further analysis. Use your mouse on the column headers to resize them so we can see the actual titles / descriptions, as in the attached image. DiskMgmt.png
     
    Trouble, Nov 3, 2014
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  3. brianr

    Nibiru2012 Moderator

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    The above recommendation to update your MBs BIOS is the first step, especially if the BIOS is over two years old. If there is no BIOS update available then don't worry about it.
    Is your MB an Intel-based or an AMD-based?
    If your MB is an AMD board then the chipset drivers 99% of the time install with no issues at all.
    If it's and Intel board then sometimes the drivers, especially chipset drivers can get a little tricky.

    There is a tutorial I did about three years ago for the companion website to this one, Windows 7 Forums.

    It's in Office Word .doc format with some screenshots attached to give you a better idea of whats going on.

    Go here to download it: http://www.mediafire.com/view/2bv91..._install_INTEL_INF_Drivers_to_your_system.doc

    Proper installation of MB drivers is critical to smooth you OS will run.

    I don't know how old your hardware is and such. One trick you might try is to unplug the SATA cable to the drive not being seen and then plug it into a different SATA port...

    Good Luck
     
    Nibiru2012, Nov 4, 2014
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  4. brianr

    brianr

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    brianr, Nov 4, 2014
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  5. brianr

    brianr

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    Hi.
    thanks for the prompt response, but before I had seen it I had used the recovery software on my pc !
    It is now back to a 32 bit Vista Business edition.
    Interestingly it will still not find the 2nd HDD.
    It is a Lenovo TinkCentre M57p. Model 9088A1G
    Intel Core (TM) 2 Duo CPU E6750 2.66GHz
    BIOS 2RKT37AUS 25 Jan 2008
    I've had it about 5 years.
    It came with the 2nd HDD installed (a Western Digital WDAAKS-65YGAO(S5). Firmware Revision
    12.01C02. Driver Version 6.0.6000.16386, 6-21-2006
    Intel Q35 Express Chipset Driver Version 7.14.10.1437, 2-11-2008
    On Device Manager there is no longer a "PCI error message" - in fact "PCI" is not listed as a 1st level item - "PCI Bus" does appear under "System Devices". There is no error message
    I have run the PC Doctor tests and everything is showing as "Passed".
    I have attached a screen shot of Disk Management
     

    Attached Files:

    Last edited: Nov 4, 2014
    brianr, Nov 4, 2014
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  6. brianr

    Trouble noob whisperer Moderator

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    Just right click disk 1 (the 500 gig drive) and assign it a drive letter.
    E: should be fine unless you want it to be D, in which case you will have to right click your CD drive and change it's drive letter
     
    Trouble, Nov 4, 2014
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  7. brianr

    Trouble noob whisperer Moderator

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    Failing that you may have an actual issue with the drive and it may need some additional attention, in which case you may need to know what is on it and if it contains any valuable data.
    It may be that Windows thinks that it is a OEM drive containing restore / recovery information from the manufacturer.
    I've read some additional information on EISA Configuration drives and you may need to do some research yourself
    Here's one reference I found http://knowledge.seagate.com/articles/en_US/FAQ/190511en
     
    Last edited: Nov 4, 2014
    Trouble, Nov 4, 2014
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  8. brianr

    brianr

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    brianr, Nov 9, 2014
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  9. brianr

    brianr

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    Hi

    Good news !

    Problem resolved. i downloaded Paragon Backup and Recovery 14 Home (Trial version) and this enabled me to assign a Drive letter, and I can now access my files.

    Thank you for taking the time to provide advice and support

    Brian
     
    brianr, Nov 9, 2014
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  10. brianr

    brianr

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    brianr, Nov 9, 2014
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  11. brianr

    brianr

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    Hi

    Good news !

    Problem resolved. i downloaded Paragon Backup and Recovery 14 Home (Trial version) and this enabled me to assign a Drive letter, and I can now access my files.

    Thank you for taking the time to provide advice and support

    Brian
     
    brianr, Nov 9, 2014
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