BSOD - Power Driver State Failure

SOLVED Discussion in 'Crashes, BSODs and Debugging' started by Ares, Jun 6, 2014.

  1. Ares

    Ares

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    Please help,
    I just got a new ASUS Q550L laptop and have been having issues with it since buying it with the same error "Power Driver State Failure" I have updated both windows and all drivers to the most recent updates and done troubleshooting over the phone with ASUS support for 2 days with no change.
    Steps taken so far per ASUS: updated all drivers and windows with most recent updates
    sfc /scannow - listed no issues
    restore laptop to factory settings
    reupdate and still having the same issue
    attached is my Dxdiag and a.zip file of my .dmp files
    Any help would be greatly appreciated!

    Note: I originally posted this in "Windows 8 Support" forum before realizing I should've posted here
     

    Attached Files:

    Ares, Jun 6, 2014
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  2. Ares

    Shintaro Moderator

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    Welcome to the Win8Forums.

    I have removed the other duplicate thread.

    Did you only update the video dirvers from the Asus site?

    It kind of looks like the NVidia driver. But I need a bit better crash file.


    Please open a command prompt as Administrator and type in the following:
    Code:
    wmic recoveros set DebugInfoType = 2
    

    Driver verifier

    The Driver Verifier tool that is included in every version of Windows since Windows 2000 it is used to detect and troubleshoot many driver issues that are known to cause system corruption, failures, or other unpredictable behavior.

    ***FIRST: Please backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
    Then make a System Restore point.
    1. Go to Start and type in "verifier" (without the quotes) and press Enter
    2. Select "Create custom settings (for code developers)" and click "Next"
    3. Select "Select individual settings from a full list" and click "Next"
    4. Select:
      ---- Special Pool
      ---- Pool Tracking
      ---- Force IRQL Checking
      ----Deadlock Detection
      ---- Security Checks (Windows 7 & 8)
      ---- DDI compliance checking (Windows 8)
      ---- Miscellaneous Checks
    5. Click "Next"
    6. Select "Select driver names from a list" and click "Next"
    7. Then select all drivers NOT provided by Microsoft and click "Next"
    8. Select "Finish" on the next page.
    Reboot the system and wait for it to crash to the Blue Screen.
    Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
    The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.

    How Long should I wait for a crash?

    - If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

    How do I turn Driver Verifier off?!

    - Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page.

    - Or press the Windows Key + R, and type in "verifier /reset" (Without the quotes)

    - Then locate and zip up the memory dump file and upload it with your next post. then locate and zip up the memory dump file and upload it with your next post.


    How do I put the crash dump files in a Zip file?

    Instructions on putting files in a Zip file and extracting (Taking them out) again are explained HERE.
     
    Shintaro, Jun 6, 2014
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  3. Ares

    Ares

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    The updates were originally through "windows update" but then one of the service techs had me download specific driver for my CPU and VGA from the ASUS support website. Attached are 3 new dump files with after performing the above tasks in a .zip file. One though may not contain any data as it was at 0 bytes for some reason but the other 2 were both over 1kb each. Hopefully they will help! Thank you!
     

    Attached Files:

    Ares, Jun 6, 2014
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  4. Ares

    Ares

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    Also, I can get it to cause the error whenever trying to load a game such as Star Wars the Old Republic but it has also happened randomly as well, when doing normal stuff and even when booting after updates and when shutting it down as well.
     
    Ares, Jun 6, 2014
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  5. Ares

    Shintaro Moderator

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    Mate,
    Have a look in the c:\windows directory for memory.dmp
    It might be about 200mb.
    Are you able to zip it up and put it on something like Mediafire or OneDrive?
    If you can't please let me know.
     
    Shintaro, Jun 6, 2014
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  6. Ares

    Ares

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    Last edited: Jun 6, 2014
    Ares, Jun 6, 2014
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  7. Ares

    Shintaro Moderator

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    Mate,
    Give the latest drivers from NVidia a try first. They are HERE.

    If the crashes don't stop try the latest drivers from Intel HERE.
     
    Shintaro, Jun 6, 2014
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  8. Ares

    Ares

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    I installed the latest driver for the NVidia and still not solved so then I attempted to install the driver for the intel and it said it wasn't compatible. I then went to the ASUS download support page and found the latest driver for my laptop and downloaded that one and installed. However, the problem still exists and I continue to get the same error. I uploaded an attachment of my latest .dmp files in case they can help any further.
     

    Attached Files:

    Ares, Jun 6, 2014
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  9. Ares

    Shintaro Moderator

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    So when is this happening? What are you doing prior to this happening? Are you leaving the laptop for a length of time and coming back to find it crashed?

    Try the Intel Driver Update Utility HERE.
     
    Shintaro, Jun 6, 2014
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  10. Ares

    Ares

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    Whenever I try to run a game, it definitely happens. It also has happened randomly when I was initially setting up the laptop.
     
    Ares, Jun 7, 2014
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  11. Ares

    Shintaro Moderator

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    How did you go with the Intel Auto Update utility?
     
    Shintaro, Jun 7, 2014
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  12. Ares

    Ares

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    I ended up returning the laptop for a replacement after doing a bunch of troubleshooting with Asus tech support. I downloaded all the most recent drivers and uninstalled and reinstalled multiple things even reinstalling windows 8.1 but still had the same error. The last Asus tech then told me it must be a hardware issue and to return it or get it serviced. So I returned it and replaced it with an identical model which then had no issues. I am happy with the replacement and thus far have had no issues whatsoever. It runs my games and everything with good speed and frame rates.
     
    Ares, Jun 20, 2014
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  13. Ares

    Ares

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    Thank you for all the help though!
     
    Ares, Jun 20, 2014
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  14. Ares

    Shintaro Moderator

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    Mate,

    It's great that you got a replacement. Thanks for the responce.
     
    Shintaro, Jun 28, 2014
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