BSOD every 5 to 10 min, Bad_pool_caller :(

SOLVED Discussion in 'Crashes, BSODs and Debugging' started by Ballose, Jan 6, 2015.

  1. Ballose

    Ballose

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    Hello everyone,

    I'm having big troubles with my computer, I can't manage to use it more than 10 minutes since it keeps having BSODs..

    I'm using Windows 8.1, and, during the time I wrote those few lines, it already restarted 3 times !!

    Here are specy snapshot, dump files and I used minitoolbox, so here are the results, I hope it's not an hardware problem (I was thinking about the mobo, which slot 1 seems broken) or the ram sticks.

    dmp files (.zip password : Ballose) :
    http://s000.tinyupload.com/index.php?file_id=04873287284812275433

    http://speccy.piriform.com/results/BW5PbAiJUcLNUtaeTnnumiD
    minitoolbox logs collected:
    http://s000.tinyupload.com/index.php?file_id=87376231705933151694

    Thanks !!!
     
    Last edited: Jan 6, 2015
    Ballose, Jan 6, 2015
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  2. Ballose

    Shintaro Moderator

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    Try uninstalling Kaspersky AV.

    Edit:
    Just for a short time just use the Microsoft built-in AV Solution.
     
    Last edited: Jan 6, 2015
    Shintaro, Jan 6, 2015
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  3. Ballose

    Ballose

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    Do you think kaspersky could be the problem ? I used it on the same computer under 7 and worked great.
    I'll try this, but what do you think about the dump files ?

    Thanks
     
    Ballose, Jan 6, 2015
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  4. Ballose

    Shintaro Moderator

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    It appears to be interfering with things causing the issues. Try it for a day, but enable the Microsoft AV as a safety measure.
     
    Shintaro, Jan 6, 2015
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  5. Ballose

    Shintaro Moderator

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    Sorry mate,

    I had a look at the dump files, that is why I suggested removing Kasperskys just for a short time.
    It looks like the AV was causing the network drivers to crash.
     
    Shintaro, Jan 6, 2015
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  6. Ballose

    Ballose

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    Hey, thanks for the quick reply !
    Can you show me the lines that indicates this ? So I could contact kaspersky ?
    Since i'm paying like 100usd a year it would be nice I get a solution from them, maybe another product like Kaspersky Internet Security 2015 (Im using Pure).

    Thanks again :)
     
    Ballose, Jan 6, 2015
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  7. Ballose

    Ballose

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    According to their website, im eligible for Kaspersky Total Security 2015 which was designed for 8.1, I'll try this and tell you !
     
    Ballose, Jan 6, 2015
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  8. Ballose

    Shintaro Moderator

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    So removing the AV software fixed your problems?
     
    Shintaro, Jan 6, 2015
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  9. Ballose

    Shintaro Moderator

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    Kaspersky's will not be interested in a version of software that was not designed for Windows 8.1.
     
    Shintaro, Jan 6, 2015
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  10. Ballose

    Ballose

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    I just installed kaspersky total security 2015, which is the latest version of pure.
    From now no BSOD, although sometimes I can't even use the computer because it crashes just after turning it on, but sometimes it can work for hours.

    I will tell you for sure if this solved my problem !

    thanks once again
     
    Ballose, Jan 7, 2015
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  11. Ballose

    Shintaro Moderator

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    Mate,

    If you are still getting crashes, then please upload them. It seems that the AV product was only one of the problems on your computer.

    Lets see if we can stop it from crashing completely.
     
    Shintaro, Jan 7, 2015
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  12. Ballose

    Ballose

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    For now still no BSOD :)
    Although, as previously said, I will be sure after some days.

    Someone told me my mobo is not compatible with 8.1 (usb 3.0 compatibility..), what do you think ?
     
    Ballose, Jan 7, 2015
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  13. Ballose

    Shintaro Moderator

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    Ok, if there are no crashes that's fine.

    Most motherboards will work with Windows 8.1.

    My rant, if you want to read it.
    Imagine if companies said that you couldn't use Win 8.1 unless you bought their special board. Imagine how long they would stay in business.

    New boards offer new features. But most often, driver incompatibility will cause problems. But not always.

    I bought my HP Envy M6 with Win 7 but I run Win 8.1. I'm not going to buy a new laptop just because it is not "HP certified" for Win 8.1.

    Microsoft have always been pretty good at making their software backwards compatible.

    Well USB 3.0 is a hardware feature, not tied to Win 8.1.
     
    Shintaro, Jan 7, 2015
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  14. Ballose

    Ballose

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    Totally agree, and that's what I thought, the same guy told me I should go back to 7, but couldn't see how 8.1 would not be able to do the same, and I'm using a computer I made myself and not a brand computer, so it should be 'ok' :)

    Still no BSOD I'm happy
     
    Ballose, Jan 8, 2015
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